Help Desk Demo

Help Desk Tool Demo

Customer service is essential for providing accurate information in a professional manner to your customers. Our help desk software helps you to manage your customer support activity easily and effectively. Elementool's web based help desk software enables you to store all the messages received from and sent to your customers in a database in your account, track and view the correspondence history of each message and assign tasks to your team members. Our web based help desk software also allows your customer support team to generate reports and fully customize your account according to your special needs. There is no need to download or install any software. The web based help desk software is available for use immediately.

Help Desk Flow Chart

Compare Packages

Feature	Feature description	Elementool Premium
Monthly Fee Single Account	Customers who run only one project and want to store all information in one place should choose the single account option. Minimum monthly fee does not apply in this case. The amount that is paid every month for each account you use.	US $89.99
Monthly Fee Multiple Accounts	Each account usually represents a project. Customers who run multiple projects and need a separate storage space, user lists or form settings for each project, should choose the multiple accounts option and open a separate account for each project. The amount that is paid every month for each account you use.	US $29.99*
Issue Storage Limit	The total number of Issues (bugs, support calls etc.) you can store in your account.	4000 issues
Each Additional 1000 issues	The monthly fee added for additional 1000 issues. There is no limit to the number of issues that you can add to your account.	US$10/month
E-mail Fetching Interval	The Email Fetcher is responsible for storing the email messages sent by your customers to your support email box in your Elementool account. This is the time interval between each email fetching.	15 minutes
Web Based System	Your account can be reach from anywhere in the world via the Internet using only a browser.	+
Public Knowledge Dase	Place a knowledge base search box on your website to allow your customers to get immediate access to answers about your products, company or any other issue.	+
Downloadable Database for Self Setup	You can download, whenever you wish, a copy of your Issue list for self-backup on your system.	+
E-mail Notification	Automatic email messages are sent to different account users, informing them about Issues that are assigned to them.	+
Submitting Issues Directly From Your Website	Generates an HTML form to place on your website, which enables your customers, team members and others to submit Issues to your account, directly from your website, without the need to login to your account on the elementool website.	+
Unlimited Users	There is no limit on the number of users that can be listed on your account.	+
Full Customization Of Forms	The Issue forms that are used to submit and edit Issues are fully customizable. You can change the field captions, size, type, value list and more.	+
Free of Banners Ads	The Basic package is sponsored by banner ads that are displayed on the account pages. There are no banner ads displayed on the Advanced and Pro packages.	+
Advanced Reports	Enables you to search your Issue list for different words and phrases, create focused reports with only the Issues that interest you (using AND/OR/NOT), set the fields that should be included in your Report Query and set the fields that should be displayed on you Issue Report.	+
File Attachments	Enables you to attach files such as screenshots, images and text documents to issues. The at ached files provide other users with a better description of the specific issue. Single file size limit: Pro package - 250KB, Premium package - 1MB.	+
History Trail	Tracks and displays changes made by users in each issue throughout its life cycle.	+
Unlimited Fields	Enables the administrator to add additional fields to the issue form. The type of the fields that can be added: dropdown, short text, date and checkbox. There is no limit to the number of new fields that can be added.	+
Customizable Statistic Information	Enables each user to customize the information displayed on the Welcome page when logging in to the account. It also enables to display the statistic information as a bar or pie chart.	+
Dynamic reports	Enables users to make changes in multiple issues directly on the report in a single update instead of opening each issue separately.	+
Remark Message Board	Enables users to type their remarks for each issues. The remarks are display on the bottom of the issue form in a message board structure.	+
Spam Filtering	Enables the administrator to define different rules to block unwanted email messages that are sent to your support email address.	+

* Minimum fee 119.99 per month

Why Use Elementool?

No software or hardware is required - with elementool Help Desk there is no need to install or purchase any software or hardware. Elementool hosts all the applications you need on its website. By using elementool you are freed from installing database server, web server or client applications. The setup of your account takes only 30 seconds.
Web based - elementool Help Desk is fully web based, and accessible from any place in the world using only a browser.
Unlimited users - you may list as many users as you wish to your elementool Help Deskaccount, with no limitation.
Rent - Elementool Help Desk offers its applications for rent. You may stop using elementool at any time, with no obligation. Once your project is finished you s mply close your account.
Always updated - Elementool Help Desk constantly upgrade and update its website and applications according to our customers' requests and needs. We ensure that you always use the latest and most updated version of our product.
Fully customizable - Elementool Help Desk is a fully customizable system, which enables you to fit the forms and reports to your specific needs.